Refund Policy

Last updated: September 2026

At Glow Beauty, we want you to be completely happy with your purchase. If something isn't right, we'll make it right.

Returns

If your product arrives damaged, faulty, or not as described, contact us within 7 days of delivery and we will arrange a free replacement or full refund — no questions asked.

For hygiene reasons, we are unable to accept returns on products that have been opened and used, unless the item is faulty or defective.

How to Request a Refund or Replacement

Email us at glowbeautycoza.store@gmail.com or call 067 812 3539 (Monday–Sunday, 08:00–18:00) with the following:

• Your order number
• A description of the issue
• A photo of the product if damaged or faulty

We aim to respond within 24 hours and resolve all issues within 3–5 business days.

Refund Processing

Approved refunds will be processed back to your original payment method within 5–7 business days, depending on your bank.

Non-Refundable Items

• Products that have been opened and used (unless faulty)
• Orders where incorrect delivery details were provided by the customer
• Digital products such as the Period Care eBook, once delivered

Contact Us

Email: glowbeautycoza.store@gmail.com | Phone: 067 812 3539 | Hours: Monday–Sunday, 08:00–18:00